Q1：  Is registration in Thailand Pass required for all 3 schemes traveling into Thailand?
A: Effective from 1 November 2021, all travellers arriving in Thailand by air are required to register with Thailand Pass in order to travel into Thailand.

Q2：How long does the approval process take with Thailand Pass?
A: It is required that applicants submit their registration at least 7 working days before their intended travel date.

Q3：Can I change my travel date once I have registered and received my QR code?
A: No. If you would like to change your travel date/registration details, you will need to re-register on the Thailand Pass system.

Q4: I am traveling as a family or a group, can I submit one application for the whole family/group?
A: No, except for travelling with children as the conditions below.
(1) For the Exemption from Quarantine scheme, everyone aged 12 or over must submit an individual registration through Thailand Pass. Children aged under 12 can be added into their parents’ registration under the section Personal Information.
(2) For Sandbox Programme, everyone aged 18 or over must submit an individual registration through Thailand Pass. Children aged under 18 can be added into their parents’ registration under the section Personal Information.

Q5: My children are unvaccinated; can they enter Thailand through the same scheme as their parents?
A: (1) For the Exemption from Quarantine scheme, all persons aged 12 or over must have a vaccination certificate confirming that they have been fully vaccinated at least 14 days before their travel in order to be able to enter Thailand.
(2) For Sandbox Programme, all persons aged 18 or over must have a vaccination certificate confirming that they have been fully vaccinated at least 14 days before their travel in order to be able to enter Thailand.

Q6: Do I need to submit my COVID-19 test result (RT-PCR) into Thailand Pass?
A: No. However, you must provide your COVID-19 test result (RT-PCR) issued within 72 hours before your travel to the officers at the airport, except if you are a Thai national arriving in Thailand through Alternative Quarantine. For others, failure to provide your COVID-19 test result (RT-PCR) may result in you being denied entry into Thailand. Please note that your test result must be in hard copy and in Thai or English language only.

Q7: If my international flight to Thailand includes transit in non-listed country / territory, will I be eligible for the Exemption from Quarantine scheme?
A: Yes. However, your transit in non-listed country / territory must not exceed the duration of 12 hours and you must not pass immigration control; otherwise you will not be eligible for the Exemption from Quarantine scheme.

Q8: If I am travelling to Thailand in order to transit to other countries/territories (not passing through the immigration control), do I need to register with Thailand Pass?
A: No. However, you must have proof of insurance with minimum coverage of at least 50,000 USD and COVID-19 test result (RT-PCR), issued within 72 hours before your travel.

Q9：If I am travelling out of Thailand to stay in listed countries/territories for the duration of less than 21 days, am I eligible for the Exemption from Quarantine scheme?
A: Yes. However, please make sure that you do not stay in non-listed countries/territories during your travel after leaving and before re-entering Thailand (except for Transit purposes as described in Q7); otherwise, you will be ineligible for the Exemption from Quarantine scheme.

Q10: What should I do if the screen displays API ERROR when entering the passport number?
A: When entering your passport number, please enter a space between the alphabets and numbers to reach 10 characters. For example; AA 1234567.